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Troubleshooting Beginner 4 / 4

Locked features and plan entitlements

Updated 31 October 2026 · 2 min read · 10 Contents

Plain-language meaning

A locked feature means your current plan or sign-in state lacks the entitlement, not that the feature is broken. Locks always come with an explanation of what unlocks them.

Where it appears #

Locks appear on plan-gated workflows across research, portfolio, alerts and export features, usually with an upgrade or sign-in explanation in place of the content.

Step-by-step workflow #

1. Read the lock explanation. 2. Confirm you are signed in. 3. Open Account to review the active plan (Free, Pro or Max) and its entitlements; a signed-out request asks you to sign in before any plan check. 4. If you recently upgraded, reload once so the new entitlement is picked up. 5. If a feature your plan includes stays locked, report it through Feedback with your plan name and the page.

Worked example #

A Free-plan user can see a Pro-only workflow with an upgrade explanation while all public research keeps working. Upgrading changes access to the workflow, not the underlying market evidence.

How to interpret the result #

Locked is an entitlement state, unavailable is an evidence state, and the two must not be confused: upgrading never creates market data that does not exist.

Unavailable and zero #

A genuine source-reported or calculated zero is displayed as 0. Unavailable (—) means verified evidence is absent, unsupported, stale or not computable; it is never silently changed to zero.

Limitations and common mistakes #

A plan badge is not a quality score. Billing changes can take a moment to propagate, and regional billing products can differ; where no checkout exists yet the plan page says online payment is coming soon.

Market-specific differences #

INR payments support UPI, card and net banking and other currencies use an international checkout; members can also subscribe to individual exchanges. Entitlement behaviour is otherwise consistent across markets.

Related terms and next steps #

Continue with Account, sign-in and plans, Manage profile, plans and exports, and Sign-in and session problems.

Educational use only #

This guide is descriptive education, not investment advice, a prediction, a recommendation, or an instruction to buy, sell, rebalance or place an order.

Educational information only; not investment advice or an order service.
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