Payments
Refund & Cancellation Policy
Last updated 29 September 2026 · draft awaiting owner review
What this policy covers
It covers Pro and Max subscriptions, per-exchange add-ons and SMS credit packs bought on this website. Payments in Indian rupees are processed by Razorpay; payments in other currencies are processed by PayPal.
Purchases made in the Android app through Google Play are billed by Google and follow Google Play's refund policy.
Cancelling a subscription
You can cancel at any time. Subscriptions paid through Razorpay are cancelled from your Profile page; subscriptions paid through PayPal are cancelled from your PayPal account.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for, and you are not charged again.
Refunds
- The first payment for a new subscription is refunded in full if you ask within 7 days of paying.
- Renewal payments are not refundable, except for a duplicate or erroneous charge or an extended service outage.
- When you upgrade to a higher plan, the unused part of your current plan is credited pro rata and refunded to the original payment method.
- A downgrade takes effect at the end of the current paid period.
- Unused SMS credit packs are refundable within 7 days of purchase. Credits that have already been used are not refundable.
How refunds are paid
Approved refunds go back to the original payment method, usually within 5–7 working days of approval, depending on your bank.
Failed payments
If a renewal payment fails, paid access pauses until the payment succeeds. The payment provider retries the charge.
Chargebacks and disputes
Please contact us before disputing a charge with your bank or card issuer. While a dispute is open, the subscription it concerns is suspended.
Delivery
XMarketRadar is a digital service. Access is activated as soon as the payment is confirmed, and nothing is shipped.
Prices and taxes
Prices are shown per currency on the plans page and include applicable taxes. View the plans page
Questions about a payment
To request a refund, cancel a purchase or ask about a charge, write to us through the contact page with the email address on your account and the payment reference.